Website support and maintenance
Profound’s expert support and maintenance services will ensure that your website operates flawlessly, remains up-to-date, and delivers an exceptional user experience consistently.
Once your new website is live, it is important to factor in the ongoing running costs. There are three main types of costs associated with running a modern CMS-driven website:
- Website support: This includes costs for providing users with help and support with using the website. It may also include costs for providing technical support to resolve problems with the website.
- Platform proactive maintenance: This includes costs for keeping the website up to date with the latest security patches, bug fixes and updates. It also includes costs for monitoring the website for performance issues and taking steps to resolve them.
- Website enhancements: This includes costs for adding new features to the website or making changes to existing features. It may also include costs for redesigning the website or migrating it to a new CMS platform.
Website support
Outside of regular proactive maintenance activities, websites, like any software product, can have issues, and our clients take comfort in having our support team on hand to respond quickly to issues that may arise which prevent customers and users from using their website properly.
Depending on how business-critical your website is, we can provide support on a 24/7 basis or just within core business hours.
Application support
This includes: Help desk management, L1, L2 and L3 support, incident management (on-call P1), problem management, service request management.
Bug fixing
This includes: CMS platforms (Wordpress, Storyblok, Kentico, etc), eCommerce platforms (Shopify, commercetools, Commerce Layer, etc), bespoke apps and portals, and custom mediation layers.
Monitoring and alerting
This includes: Resource monitoring, API End-point monitoring, application monitoring, log monitoring, job monitoring, security monitoring, web monitoring, user journey monitoring, and home page monitoring.
Our support service is trusted by FMCG, Retail and B2B clients in many industries.
“It’s rare you find a trusted partner like Profound with a passionate focus on the customer experience and the matching technical vision and capability to implement it. It also helps that they’re actually really easy to work with.”
Marco Maccio
Head of Digital, Horizon Platforms
Technologies we support
We have experience supporting a wide range of 3rd party tech / microservices. Whether you’re running a monolithic CMS or a diverse headless stack, there’s a good chance we can help.
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Commerce platforms
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Content management
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Search and discovery
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Order management
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PIM and DAM
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Loyalty and reviews
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Conversational commerce
Send us a message
Ready to supercharge your website? Our team at Profound is geared up to keep your site in top shape with our expert support, maintenance, and enhancements. Say goodbye to website worries – reach out today and let’s make your digital presence shine!