Best Digital Transformation goes to Profound and Planet Organic

GOLD AWARD FOR BEST DIGITAL TRANSFORMATION

Profound are proud to announce the receipt of the gold award for best digital transformation for the Planet Organic story. Working closely with our partners Gradient Edge, over the last 12 months we have helped the Planet Organic transform their business at considerable pace, so far introducing significant improvements in e-commerce, order fulfilment, online customer engagement and business insight. Winning the gold award for the journey so far is testament to the value delivered by the program and the cohesive team effort that has helped move Planet Organic forward in such challenging trading times.

The award was judged on a range of factors such as the success of the program against initial strategic goals and budget. Criteria for program design, implementation, stakeholder engagement and overall impact were successfully met. Further points were awarded for demonstrations of innovation and creativity. Re-platforming an enterprise e-commerce site in 90 days with a custom built order management system definitely required a lot of creativity and on-the-spot problem solving. Subsequent innovations in bringing the in-store community feel online and making customer-led decisions on program prioritisation have contributed to the successful outcomes Planet Organic have experienced.

Planet Organic have engaged with the entire suite of Profound’s services across their transformation journey so far – being able to use our customer research capabilities to prove demand and prioritise activities, our design team to bring to life user journeys, our development team and partner team at Gradient Edge for technical implementations and our consultancy services to provide product ownership and ongoing conversion-rate optimisation for their online experiences. This holistic approach has helped them move from a retail business with an online shop window to a true omni-channel business that allows them to engage with their customers in the right moment. An award worthy transformation in a time of unprecedented change.

The DXA Awards

Founded in 2008, Awards International is the world’s premier awards event organisation behind 12 major awards programmes held annually across the globe.

With offices in the UK, United Arab Emirates and Serbia, the company hosts flagship events including the International Customer Experience Awards, the Gulf Sustainability Awards and the International Business Excellence Awards.

The DXA awards focus specifically on projects that have delivered exceptional digital experiences.

 

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