We are looking for a "Rock Star" Service Delivery Manager who is looking to progress their career and take on a challenging and exciting role within the Service Delivery function of a Digital Agency to help deliver efficiencies and stability across the business and to in turn deliver rapid and sustainable digital transformation for our clients.
We design and deliver better digital user experiences – primarily focused on website and ecommerce projects - from UX design to fully integrated CMS platform delivery. Working with major brands across the globe, we operate across a broad range of sectors from FMCG, manufacturing, B2B, technology and construction - helping clients solve marketing and commerce problems, improving user experience and solving complex technical integration and data problems.
With an equal balance of design and development personnel, we all have a passion for delivering the ultimate user experience and this is demonstrated through our award - winning team and our client list pedigree. With a growing reputation for excellence and an increasing number of projects, we are now expanding our team.
As a Service Delivery Manager you'll be key in managing the ongoing support and optimisation projects for our existing clients and introducing new processes to help us service our customer's needs.
The Service Delivery Manager is an exciting and varied role, and is critical to ensuring that our clients are delivered "best in breed" ongoing service from Profound.
Working closely with various other teams within the business, you’ll be responsible in making sure that small digital optimisation projects for existing clients and resolutions to support queries are delivered on time and budget and within our contractual SLA's.
You’ll be responsible for the success of small client change request projects, including offering input and insight to areas other than just the delivery and development. You will also be responsible to ensuring that client Support queries are managed in a professional way and that communication to the clients is clear and responses are delivered in a timely manner.
On a daily basis the Service Delivery Manager will use skills such as:
This role will be a foundational and key addition to our team as we grow our digital centre of excellence for next generation headless website and ecommerce delivery.
The successful candidate’s areas of expertise will be a selection of the following:
Strictly no agencies please